Communications
Communications Liaison - Mary Moore-Campagna, CPCU, AAM, AAIF, AIS, ARP, ATM, CPIW
Communication Ideas for the Modern Office
Do you ever think about how much your workplace has changed? It may be due to the recession, the COVID-19 pandemic, or a merger/acquisition – or maybe all those things. In any case: the office of 2024, whether it’s an actual building or a virtual group connected by various forms of technology, is very different from what it was 20 – or even 10 – years ago; and the way the people in the organization communicate with one another has become more complicated.
In this series of articles about communication in the workplace, we’ll be looking at various ways of improving and facilitating effective communication to make organizations more productive and encouraging places to work.
One of the major factors entering into the above issues is the fact that we now have five distinct generations in the workforce, each one with different backgrounds and experiences which shape the way they view the world. Being aware of these differences and developing ways to resolve them in advance can help forestall problems (or at least make them easier to solve).
Some of the greatest challenges often mentioned by workers are the following:
Difference in backgrounds, leading to difficulties in understanding others
Physical separation, making spontaneous conversations less likely
Differences in expectations among co-workers
Some of the techniques that can be useful for making communications easier are:
Encourage feedback from others about your communication content and style
Communicate clearly – use language that your audience can understand
Be clear and concise in what you are communicating
Hear what others have to say (not just with words but with nonverbal indications as well)
Make sure actions reflect words; try to avoid sending “mixed messages”
Try to use face-to-face communication whenever possible
In future articles, we’ll discuss specific ways to use these techniques and offer examples of situations where people have been successful in resolving communication challenges. To quote a line from one of my favorite plays: “Every problem has a solution; one has only to find it.” We want to make sure our members have all the tools that we can give them!
Mary Moore-Campagna,
Communications Liaison
Fall 2024
Messages from the Outgoing and Incoming IAIP Presidents
Published On: July 3, 2024 by Betsey Blimline
Outgoing President’s Message
What a journey these past four years have been serving on the executive committee. It has been my honor and pleasure to represent IAIP as your president this year. I am very proud of the work we have accomplished this past year, and I could not have done it alone. Thank you to the board of directors for all your hard work and dedication to IAIP. We still have a way to go, but with your assistance and the leadership in place, we will continue to meet the challenges and continue to grow this association.
In order for this association to grow and flourish it will take all of our members getting involved, taking on leadership roles, and helping to spread the word about IAIP to our industry partners.
Thank you again for your support and encouragement this past year! I look forward to seeing you at future events or working with you on a task force or project.
Tammy Wascher, CIC, CIIP, CPIA, CLP-A, DAE
2023 – 2024 International President
Incoming President’s Message
Happy New Year Friends! As we begin a new fiscal year, I can’t help but take a step back and look at where we’ve been and where we’re headed. Our products are outstanding; our members are priceless; and we are poised for growth. We have such a bright future! We don’t just connect members with networking events, or only build careers with designations. We provide an environment where our members can learn new skills and put them into practice.
How are you engaging with the association? There are so many ways to participate. Are you working towards a designation? Have you joined a Special Interest Community or a Mastermind group? Our various task forces are always for looking fresh new faces and ideas. Not only will you benefit personally and professionally, but so will your employer and your customers. Fill out the Volunteer Interest form, and we’ll get you connected!
I’m so proud to be an Insurance Professional! We have a rockstar board of directors who are all excited to continue our journey as the leading provider of education, skills enhancement, and leadership development in the industry. Belonging is good business. Engaging is your key to success!
Vickie Harmon, CMA, CIIP, PIAM, CLP-A, DAE, CSCA
2024-2025 International President
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